Contact and Questions

How long does shipping take?

Shipping from www.MicheBag.com usually takes around 5-7 business days, depending on where you are in the United States. We ship all orders from Salt Lake City, UT. Orders are shipped the day after they are placed excluding weekends and holidays e.g. an order placed on a Thursday will be mailed Friday but an order placed on Friday will not be mailed until Monday. Express 2 day shipping is available at an additional charge, but please keep in mind that the 2 day time frame DOES NOT start the day the order is placed; the package will be sent 2nd day air on the day after the order was placed so please plan accordingly. Also keep in mind that we ship via UPS which does not deliver packages on Saturday or Sunday. We do e-mail you your shipping number as soon as your order ships out, if you do not receive a shipping notification please e-mail support@michebag.com for the status of your order.

What is your cancellation policy?

Orders cancelled before the order has been shipped (usually within 24 hours)are entitled to a full refund. Orders cancelled after the order has been shipped are entitled to a refund less shipping and handling.

I have a problem with my bag - how can I replace it?

If you receive your bag and shells and have any problems with them, please e-mail us at info@michebag.com with the subject line "Replacement Miche" and we'll help you out right away!

What's your return policy?

Any item ordered on www.MicheBag.com is covered by our 30-day refund policy. If you ordered somewhere other than www.MicheBag.com, please contact the original seller. If you have trouble finding contact information for the original seller, please e-mail info@michebag.com

How do I return/exchange a product?

For all returns and exchanges, please contact support@michebag.com to start a refund/exchange request. Please keep the following things in mind for refunds and exchanges:

• All items must be returned in original condition and in the original packaging.
• MicheBag.com does not cover return shipping costs - these will be deducted from your refund total or will need to be covered by you in the case of an exchange.
• Refund and exchange requests outside of the 30-day purchase window will not be honored.

Please see the Returns & Exchange policy for more information.

I live outside of the United States - can you ship to me?

Miche Bag is proud to have multiple international partnerships. For a list of distributors in other countries, please click here.

Does www.MicheBag.com offer gift certicates?

Unfortunately we do not offer gift certificates at this time.

I love the concept of the Miche Bag, how can I get involved either as a distributor of the Miche Bag or as a Home Show Representative?

For information regarding becoming a Miche Bag distributor or hosting a home show please visit the following link: Home Show and Distributor Opportunities

There you will find the necessary forms to download and complete as well as contact information should this be something you would like to pursue further.

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